Shop with Confidence
We stand behind our products and want you to buy with confidence. Our return policy is designed to be fair, simple, and customer-friendly.
1. 30-Day Return Guarantee
You may request a return within 30 days of delivery.
2. Risk-Free for Defective Items
If your product is defective, damaged, or incorrect:
- Contact us within 48 hours of delivery
- We will provide a free replacement or full refund
- In most cases, we cover return shipping
Your satisfaction is our priority.
3. Non-Quality Returns
For returns not related to product defects:
- Return shipping may be the customer’s responsibility
- A reasonable restocking fee may apply
We always aim to offer the most cost-effective solution.
4. Eligibility Conditions
To be eligible for return:
- Product must be in good condition
- With original packaging
- No improper installation, misuse, or modification
Basic inspection/testing is acceptable.
5. Important for Lithium Battery Products
Due to the nature of lithium batteries:
- Used or installed batteries may not be eligible for return
- Compatibility must be confirmed before purchase
- Improper use may void return eligibility
Please contact us if you need help confirming compatibility.
6. Return Process
Contact our support team, receive return authorization, and follow return instructions.
Email: Support@greebattery.com
7. Refunds
Refunds are processed after inspection and issued to the original payment method. They are typically completed within 3–7 business days.
8. Our Commitment
We are committed to transparent policies, fast response (within 24–48 hours), and fair and reasonable solutions.