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Free Shipping
Free shipping on all orders within the contiguous US.
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Fast Processing
Orders ship within 1-2 business days.
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Real-Time Tracking
Track your order from warehouse to doorstep.
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Easy Returns
30-day hassle-free return policy.
Gree Battery support
Shipping & Returns
Find delivery, order-change, return, and transit-damage information before or after you place an order.
Shipping Policy
Shipping costFree shipping on all orders within the contiguous United States. Additional charges apply for Alaska, Hawaii, and international destinations.
Transit & handlingOrders are processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location.
Delivery termsStandard shipping via UPS, FedEx, or DHL. All packages are insured and require signature upon delivery for high-value orders.
Order confirmationYou will receive an order confirmation email immediately after purchase. A shipping confirmation with tracking number is sent once your order ships.
TrackingTrack your order in real-time through the carrier website. Tracking information is also available in your order history.
Change of addressContact us within 2 hours of placing your order to update the shipping address. After that, the order may have already entered processing.
CancellationsOrders can be cancelled within 2 hours of placement. After that, the order may have already entered processing and cannot be cancelled.
Damaged parcelsIf your package arrives damaged, do not accept delivery. Contact us immediately and we will arrange a replacement.
Shipping Details
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Shipping Methods
We ship via UPS, FedEx and DHL. All packages are insured and require signature upon delivery for high-value orders.
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Processing Time
Orders are processed within 1-2 business days. Transit time is 3-7 business days depending on your location.
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AK / HI & International
Additional shipping charges apply for Alaska, Hawaii and international orders. Contact us for a quote.
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Tracking
A tracking number is sent via email once your order ships. You can track progress in real-time.
Returns & Refunds
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30-Day Returns
Return any unused item within 30 days of delivery for a full refund or exchange. No questions asked.
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Defective Items
If your product arrives defective, we cover return shipping and send a replacement or full refund.
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Refund Processing
Refunds are processed within 5-7 business days after we receive the returned item.
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Restocking Fee
A 15% restocking fee may apply to non-defective returns after 30 days.
International Shipping
International orders are shipped via DHL Express. Customs duties and import taxes are the responsibility of the buyer. Please contact us for a shipping quote before placing an international order.
Order Changes & Cancellations
Orders can be modified or cancelled within 2 hours of placement. After that, the order may have already entered processing and cannot be changed. Contact our support team immediately if you need to make changes.
Damaged in Transit
If your package arrives damaged, do not accept delivery. Take photos of the damaged packaging and contact us immediately. We will arrange a replacement at no additional cost.